Airbnb shows you what a guest received from prior hosts. It does not prominently surface what that guest left for prior hosts. Those are two very different things. A guest with glowing reviews from hosts they liked can still have a pattern of leaving three and four stars for hosts they did not. That pattern is the one that matters to you — and AirReview shows it.
AirReview is a free Chrome extension by Rankbreeze. Two minutes to install. Every booking request you will ever look at differently after.
AirReview is a Chrome extension built by Rankbreeze that adds a layer of information to an Airbnb guest’s profile. When you open a guest’s profile on your desktop browser, AirReview displays the reviews that guest has written for the hosts they have stayed with — not just how many trips they have taken, but what they actually said and what stars they left.
Airbnb has this information. It is on the platform. AirReview simply surfaces it in a way Airbnb does not.
You do not need a Rankbreeze account to use AirReview. The extension works on its own. Do your research on desktop, not mobile — the extension does not run on the Airbnb app.
When you open a guest’s profile with AirReview active, you are looking at two things: the reviews they left for prior hosts, and the stars they gave. Read both. The written review and the star rating sometimes tell very different stories.
Written review from guest: “Great location, clean cabin, good communication.”
Stars left by guest: 4 out of 5
What that means for you: This guest thought a stay that sounds perfectly fine deserved less than five stars. They will find a reason to give you four too.
Prior hosts who gave a guest a positive written review but fewer than five stars were being polite. The written review is what they were willing to say publicly. The star rating is what they actually thought. Trust the number.
A guest who has left any prior host less than five stars is a guest you should decline. This is not a harsh standard. It is a protective one.
On Airbnb, five stars is the baseline for a stay that went normally. Four stars means something was wrong. Three stars means the host has a problem. A guest who left four stars for a stay they described positively in writing is a guest whose standards you cannot meet — because you do not know what they are. Whatever they decided was worth a point deduction on their last stay, they will find again on yours.
AirReview also shows you the guest’s average rating from prior hosts and their total trip count. Both matter, but in different ways.
A guest with a high trip count and a consistently high rating from hosts has a track record. That is a signal you can trust. A guest with one or two trips and no rating history is an unknown — not necessarily a red flag, but less information to work with.
A guest whose average rating from hosts is below five stars is a pattern, not an anomaly. Multiple hosts have independently reached the same conclusion. That is not bad luck. That is how this guest travels.
When AirReview surfaces a concern, your options on Airbnb depend on your listing settings. If you have Instant Book enabled, a guest can book before you review them. If you are on request-to-book, you see the request before it is confirmed.
When you decline, keep your message brief and professional. You are not required to explain your reasoning in detail. A simple acknowledgment that the property is not the right fit is sufficient.
Airbnb has always had the data AirReview surfaces. A guest’s review history is on the platform. What the platform does not do is put that information front and center for hosts evaluating a booking request. You have to go looking for it, and even then the interface buries it.
AirReview does not give you information Airbnb is hiding. It gives you information Airbnb is not making easy to find. That distinction matters — the tool is working within the platform, not around it. But the fact that a free third-party extension is necessary to see a guest’s review history clearly is itself a platform literacy lesson: the information you need as a host is often there, just not where the platform chooses to put it.
AirReview is one tool. It covers one gap. There are others. The guest count issue, the contact information issue, the profile verification question — all of them require you to build your own process on top of what the platform provides. That is the work of being a host on a third-party platform.
AirReview is one layer. Smart locks, camera setup, house rules, and guest messaging are the others. See how the full system works together.
How to Dissuade Bad Guests from BookingThis post is part of STR Host Guide: Scout. Setup. Stay. Stream. Coming soon on Amazon.